BILLING & CHARGES

What is a Credit Card Authorization?
Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 7 days.

When will I receive my refund?
All refunds will be credited to your original form of payment up on approval.

When you return an item to us by mail, we usually receive it within 10–14 business days. Once the item is received, we will process your refund. Depending on your financial institution, you may see that refund on your credit card within 3–5 business days.
       • If you're returning a gift, you'll receive a Gift Card with the credited amount.

For information about international returns and refunds, please contact us via our email: customerservice@bybaano.com.

Can I cancel an order?
You can request to cancel your order within a short time period after placing your order. To cancel your order, sign in to your account, find the order in your purchases, click "Details" and then click "Cancel Order" to start the request process. If the "Cancel Order" button is disabled, the window to cancel has passed and your order is not eligible for cancellation. We're unable to cancel an order beyond this time period.

Your payment method will not be charged if we are able to cancel your order. If we're unable to cancel your order, your payment method will be charged and your items will be shipped to you. You can always send the item back to us.

Shipping

How much will it cost to ship my order?
We offer free shipping to USA. International shipping please refer to our shipping policy or contact us for more information. 

Can I return or exchange my purchase if I don't like it?
Yes. For information, see our Returns & Exchanges policy. For orders shipped internationally, you'll need to contact us and ask for a Return Merchandise Authorization form. All Sales and clearance items are Final Sale.

What do I do if I didn't receive a shipment?
If you're missing items or shipments, contact us within 30 days of the ship's date.

Do I need to turn on cookies in my web browser to shop the site?
Yes. ByBaano.com cookies allow us to:

  • Recognize you as a returning visitor.
  • Store and retrieve items in your Shopping Bag and in your Wish List.

By Baano is committed to continually improving your experience with our website. Cookies are an effective way to identify unique and anonymous visitors, and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies can't be used to retrieve personal data from your hard drive, install a virus, get your email address or obtain any information about who you are.

We only use the information that we gather from the use of cookies to understand usage patterns, offer personalized features or to isolate problems experienced by visitors to our website. We do not use cookies for any other purpose.

How do I turn on cookies in my browser?
To turn on cookies and shop our site, follow the steps provided by your browser:

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we cannot track your order or enable you to make a purchase from our website. Nor will we be able to recognize you as a signed-up user to allow you access to your account information.

Does your site use pop-up advertising?
No, ByBaano.com does not take part in pop-up advertising. If you are seeing pop-up ads on your computer screen, it is most likely because of an adware program installed on your hard drive. They designed many of these programs to install themselves with little to no warning while you browse shopping, coupon and music websites.

 How can I contact Nordstrom about a potentially fraudulent website or email?
Recently, there has been an increase in the number of websites and emails that try to lure customers into providing personal information. Often these emails or websites solicit charitable donations under the name of reputable companies or offer Gift Cards in return for information. ByBaano.com does not solicit charitable donations in this way, or sponsor these websites, nor are we affiliated with the site operators. If you are aware of any potentially fraudulent websites or emails, please forward the information to customerservice@bybaano.com.