Returns & Refund Policy

Returns & Refund Policy
At our company, we strive to provide excellent customer service and satisfaction. We understand that sometimes, products may not meet your expectations or need to be returned for other reasons. Therefore, we have developed the following return policy to make the process as smooth and convenient as possible.

1. Eligibility:
- To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
- Certain products may have specific eligibility criteria, such as expiration dates, and will be mentioned on the product page or packaging.
- Personalized or custom-made items are generally not eligible for return unless there is a manufacturing defect.

2. Timeframe:
- You have 14 days from the date of purchase to initiate a return.
- After this period, we reserve the right to refuse your return.

3. Return Process:
- Before returning any item, you must contact our customer service team to obtain a approval.
- Include the original receipt or proof of purchase inside the package.

4. Return Shipping:
- The customer is responsible for the cost of return shipping, unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method for your return to ensure its safe arrival.

Please follow the instruction when your return is approved. 

5. Refund or Exchange:
- Once we receive the returned item and verify its eligibility, we will process a refund or exchange within 5-7 business days.
- Refunds will be issued to the original form of payment used for the purchase.
- Exchanges can be made for the same item or a different item of equal value.
- If the exchanged item exceeds the original item's value, the customer will be responsible for covering the difference.

6. Exceptions:
- Some items, such as personal care products, perishable goods, or items marked as final sale, cannot be returned.
- Gift cards are also non-refundable and non-exchangeable.

Please note that our return policy may be subject to change, and any updates will be communicated on our website or through other channels.

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer service team. We are here to help and ensure your satisfaction. hello@bybaano.com